Frequently Asked Questions
We've compiled a list of frequently asked questions (and answers) for your convenience. If you don't see the question you're looking for, send us a message at hello@trywoofs.com and we'll happily get back to you with an answer.
Common FAQs
At what age can my pup start using these?
At what age can my pup start using these?
The Probiotic is suitable for dogs of all ages and breeds. However, we do recommend dogs begin to incorporate the chews into their daily routine starting at an age of 8 weeks or older.
What does 100% Human-Grade mean?
What does 100% Human-Grade mean?
Most pet supplements from other brands contain palm oil, fillers, artificial flavoring, preservatives, etc. At Woofs, we're raising the standards of dog health by only using the highest quality human-grade ingredients, which is what our best friends deserve.
How long until I start seeing the benefits?
How long until I start seeing the benefits?
The benefits that most dogs feel—less itching, more activity, better mood—are just bonuses to improving their long-term health. If the probiotic is taken consistently on a daily basis, most dogs will start to see positive effects in about 3-8 weeks.
How many chews come in a jar?
How many chews come in a jar?
There are 60 Chews in each jar, which is a 2 month supply for Small Dogs (0-11 kg), 1 month supply for Medium Dogs (11-34 kg), or 3 week supply for Large Dogs (34+ kg).
What flavour is the probiotic?
What flavour is the probiotic?
Our probiotic is made with the highest quality human-grade chicken liver, a flavor that dogs absolutely love. In the case of a chicken allergy or if your dog just prefers beef more, get our Beef variant.
What happens if I accidentally give my dog too many chews or too much powder?
What happens if I accidentally give my dog too many chews or too much powder?
In the event that your dog accidentally consumes significantly more than the daily recommended dose, consult your vet for advice.
Can I use the probiotic alongside other supplements?
Can I use the probiotic alongside other supplements?
Yes! Both DM-01™ is formulated with safe, natural ingredients that can be given by itself or alongside other supplements. As with any supplement, you may also check with your vet before adding new products to your dog’s routine.
Human Grade
What does 100% Human-Grade mean?
What does 100% Human-Grade mean?
Most pet supplements from other brands contain palm oil, fillers, artificial flavoring, preservatives, etc. At Woofs, we're raising the standards of pet health by only using the highest quality human-grade ingredients, which is what our best friends deserve.
Why does Human-Grade matter for dogs?
Why does Human-Grade matter for dogs?
As dog owners, we wouldn't want to give our dogs anything that doesn't meet the standards we set for ourselves. Our products not only meet the standards required by vets, but exceed those desired by medical doctors and human nutritionists.
Ingredients & Production
Are your products formulated by veterinarians?
Are your products formulated by veterinarians?
Our products are formulated by a combination of veterinarians, medical doctors, and human nutritionists. They are rigorously third-party tested for quality, purity, and safety. Vets approve!
What measures do you take to ensure the quality of your products?
What measures do you take to ensure the quality of your products?
Quality is something we take organizational pride in at Woofs. Everything from raw material to finished product is monitored and tracked closely. Every batch undergoes third‑party testing to verify that it meets our quality standards.
Where in the Australia are Woofs products produced?
Where in the Australia are Woofs products produced?
We produce our products using our proprietary formulas at our factory in South Australia. Come say hi!
Where can I find the ingredient list for your products?
Where can I find the ingredient list for your products?
You can find the full list HERE.
Why do the chews sometimes look a little different in color?
Why do the chews sometimes look a little different in color?
Since we use natural ingredients and skip the artificial coloring, the color of our chews can vary from batch to batch. Sometimes they come out lighter, sometimes a little darker—it all depends on natural variation in our carefully chosen ingredients.
Nutrition & Safety
How do I know this product is safe for my dog to eat?
How do I know this product is safe for my dog to eat?
Our products are formulated by a combination of veterinarians, medical doctors, and human nutritionists. They are rigorously tested for quality, efficacy, and safety. Vets approve!
What is the best method of giving a supplement to my dog?
What is the best method of giving a supplement to my dog?
You can give the supplement during mealtime or individually by itself. What matters most is daily consumption.
What happens if I accidentally give my dog too many chews or too much powder?
What happens if I accidentally give my dog too many chews or too much powder?
In the event that your dog accidentally consumes significantly more than the daily recommended dose, consult your vet for advice.
Where can I find the ingredient list for your products?
Where can I find the ingredient list for your products?
You can find the full list HERE.
Orders & Shipping
Is shipping free?
Is shipping free?
Standard shipping is free for all orders. For express shipping, there is a flat rate of $7.95.
How long do orders take to process?
How long do orders take to process?
We aim to process and ship out all orders within one business day, although there may be occasional delays during high volume times.
Where do you ship to?
Where do you ship to?
We ship to any verified address in an Australian state or territory, including P.O. boxes.
Do you allow returns? What is your return policy?
Do you allow returns? What is your return policy?
Of course! If you're not 100% satisfied with the product, just return it within 90 days and you'll receive a refund, no questions asked. You can view our return policy here.
I returned my order. When can I expect my refund?
I returned my order. When can I expect my refund?
As soon as we receive the returned item, we'll process a refund to your method of payment. This may take up to 7-10 days depending on your bank's policies.
Tub & Packaging
Are the tubs and packaging recyclable?
Are the tubs and packaging recyclable?
Both our tubs and packaging are recyclable.
